Frequently Asked Questions

PetEYE is India’s unified pet healthcare and digital identity ecosystem by KR PET EYE LLP. The waterproof Smart Collar Tag combines a passive NFC chip and a dynamic QR code so anyone who finds your pet can tap or scan it with any smartphone to view emergency medical notes and contact you immediately—without needing a special app or RFID scanner.

No. The PetEYE Smart Collar Tag uses passive NFC and optical QR technology—it never requires charging, battery replacements, or monthly cellular subscriptions, and is 100% waterproof for monsoon walks.

Activation takes under 30 seconds. Sign in to PetEYE, tap or scan your unbound collar tag with your phone, and select the pet profile you want to link.

All of your pet’s medical records, vaccine certificates, and Co-Parent settings live safely in your cloud PetEYE Health Wallet—not hardcoded on the physical tag. Order a replacement tag from the PetEYE Shop, unlink the old tag ID, and bind the new tag in seconds without losing any data.

Yes. Every PetEYE Smart Tag features both a tap-to-read NFC antenna and a high-contrast optical QR code that scans instantly with any standard smartphone camera or QR reader.

Yes. The PetEYE Smart Tag is ultra-lightweight, smooth-edged, and silent against food and water bowls, making it comfortable for both cat breakaway collars and small-breed puppy harnesses.

When you toggle on Lost Mode in the PetEYE app, your pet’s tag profile immediately switches into a high-contrast Emergency Recovery Beacon displaying last-seen landmarks and calming handling notes. When someone scans the tag, you receive an instant alert with browser GPS telemetry and a real-time finder chat.

No. Unlike traditional engraved brass tags that permanently broadcast your mobile number, PetEYE lets finders message you and share photos through an encrypted browser Lost Pet Chat while keeping your personal phone number private.

They work together as a dual-layer identity system. A 15-digit ISO microchip provides permanent clinical proof of ownership but requires a specialized RFID scanner that everyday citizens and apartment guards don’t carry. PetEYE lets you bind your microchip certificate in the Document Vault while providing instant smartphone-scannable street recovery.

No. Scanning the QR code or tapping the NFC tag opens your pet’s emergency recovery profile directly in the finder’s mobile web browser (Chrome or Safari) with zero app downloads or sign-ups required.

When a finder scans your pet’s tag and taps Share Location on the emergency screen, their mobile browser transmits live Socket.IO GPS coordinates directly to your PetEYE dashboard with a one-tap Google Maps navigation pin.

Yes. PetEYE’s 5-step Report Lost Wizard lets you enter your pet’s info, upload 4-angle biometric photos (Front, Back, Left, Right) and 3 physical identification marks, drop a Last Seen GPS landmark, and generate a shareable emergency recovery poster.

The Pet Identity hub includes your interactive 3D Digital ID Card (with 1-click Save QR to Photos), Travel Readiness dossiers, 4-angle Pet Biometrics & Nose ID marks, the Ownership Ledger, Pet Life Timeline, and a 3-generation biological Family Tree.

Whenever you log a health or ownership record without an attached hospital PDF, PetEYE’s Certificate Generator lets you preview, sign, and download 7 official Self-Declared PDF Certificates on demand—including the standardized ARV Certificate for Municipal Dog Registration.

Under Pet Identity → Travel Readiness, you can create a Train or Flight journey dossier that bundles your Fit-to-Travel certificate, ARV vaccination record, and a watermarked Protected Owner ID into a single shareable clearance link (/travel) for parcel or airline counters.

During severe monsoon tick fever (Ehrlichia or Babesia) or trauma emergencies where platelet counts drop, a dog may need an urgent transfusion. Storing their DEA 1.1 Positive/Negative blood type and Health Snapshot saves critical hours at the veterinary ICU.

Family Tree maps your pet’s biological Grandparents, Sire, Dam, Littermates, and Offspring (The Kennel Verified or Self-Declared). If you foster or rehome a pet, Transfer Ownership generates a one-time Claim Link (/claim) that transfers their entire 15-digit medical ledger to the new adopter.

Yes. You can link Municipal Registration IDs and 15-digit ISO Microchips under Registration & Compliance IDs, and manage unlimited dogs and cats under a single PetEYE account.

Once you log a puppy, kitten, or adult booster (DHPPiL, Anti-Rabies, Bordetella, or Tricat/CRP), your Overview card displays a live compliance badge (Vaccinated ✅, Vaccinate Now ⚠️, or Rabies Missing ⚠️) and schedules automated 21-day or annual reminders.

Deworming dosages are strictly calculated by body weight. Logging monthly weigh-ins under Weight & Blood Type plots your pet’s curve against Breed Hub benchmarks—helping vets dose accurately and catching subtle 5% weight dips early.

Yes. When a routine booster comes due, tap Book Vaccine on your Overview screen to schedule a cold-chain verified doorstep Paravet visit—ideal for carrier-anxious cats, arthritic senior dogs, and busy pet parents.

When you order food, dewormers, or flea & tick treatments in the PetEYE Shop, PetEye Intelligence checks compatibility with your pet’s profile and automatically logs the fulfilled purchase and digital invoice directly into Medical Records (under Nutrition or Preventive).

Under Pet Identity and Vet Info, you can select an approved veterinary clinic (or request to add your vet) and verify clinical records via a quick OTP sent to your veterinarian.

PetEYE sends advance reminders before the due date. If a booster is delayed, simply log the actual administration date in Unified Record Form and PetEYE automatically recalculates the next interval.

Pet Family offers 3 role tiers: Co-Parent (full family access to log records, expenses & Lost Mode), Caretaker (can view records and add daily care logs—ideal for sitters and walkers), and Viewer (read-only access). Any role can be set to auto-expire in 1 Day, 7 Days, 30 Days, 90 Days, or No Expiry.

In Records → Record Access, you can toggle 6 granular switches—Medical Records, Pet Licenses, Adoption Papers, Vet Information, Behavior Quirks, and Personality Traits—set an expiry date, and share the read-only pass via WhatsApp or QR code.

Inside Pet Family → Community, you can use the built-in QR & NFC Scanner during park walks to scan neighborhood pet friends and add them to your pet’s trusted social circle.

Yes. PetEYE strictly adheres to India’s Digital Personal Data Protection (DPDP) Act, 2023. All records are encrypted in transit and at rest, protected by phishing-resistant Passkey authentication, and never shared with third parties without your explicit consent.

Yes. You can revoke any Pet Family member or Record Access link in one tap, and if a physical collar tag is ever lost, you can permanently void it in Settings → Tag Management so it can never be scanned again.

Yes. In full compliance with the DPDP Act 2023, you retain complete ownership of your pet’s records—you can download your diagnostic PDFs and generated certificates anytime or request permanent account erasure.